Help Center

Please use the Contact Us page to send us a message. You can also email us directly at hello@sngfarm.com. We will take a look at whatever issues you are experiencing asap! We appreciate and welcome any feedback on the website/eStore.

The best way to get in touch with us for any questions, comments, or issues is via the the Contact Us page. You can also email us directly at hello@sngfarm.com. We are happy to help out and will be back in touch with you asap.

Check your spam folder, sometimes emails get routed to that email folder. If you are still not seeing anything, please reach out to us and we can help you.

We believe in our products and stand behind everything we sell. If you are not satisfied with your purchase for any reason, you can return it for a 100% refund of the purchase price within 60 days of the purchase date. Please refer to our returns page for more info.

We offer standard ground shipping via USPS or UPS. We select the carrier based on the best pricing at the time the package is shipped.

We ship throughout the U.S. Currently, we do not offer shipping outside of the US.

Yes, we periodically offer promotions via a coupon code that can be entered at checkout time. Please subscribe to our email newsletter to receive our exclusive promotions. Click here to subscribe.

We’re proud to be eco-friendly. We use pure soy wax, along with premium fragrance and essential oils to create our signature scents. Our wicks are all lead-free, made from flat braided cotton with paper threading, designed for a clean and consistent burn. It’s all about providing you with an eco-conscious and enjoyable candle experience!

Soy wax is non-toxic, all-natural, renewable, and vegan. Unlike paraffin wax, which can produce soot, soy wax burns cleaner and safer. It’s free from additives like petroleum found in many other candles. As a vegetable wax, soy doesn’t release any toxins into the air. So, if you’re mindful of your indoor air quality, soy wax candles are the ideal choice for creating a healthy and enjoyable atmosphere in your home.

Navigate to the “About” –> “Rewards” page on our website and enter your email address to sign up for our newsletter.

You will receive an email to confirm your subscription. Check your spam folder if you do not see an email.

After confirming your subscription, you will receive a welcome email which contains a coupon code for a free candle. Enter this coupon code in your “cart” or on the “checkout” screen during your checkout process when purchasing some candles.

The following document contains screenshots of the process.

You should have received a free candle coupon code in your email after confirming your subscription to our email list.

Add candles to your cart on our estore, then enter this coupon code in the “view cart” or “checkout” screen during the checkout process.

The following document contains screenshots of the process.

Can’t find an answer?

Please use the following form to send us a message and we will be in touch soon.

web product colorado pine soy candle5

Free candle for new subscribers!

Let's keep in touch. Join our email list to receive an exclusive coupon for a free candle with your first purchase and keep up to date on our latest products & offers!

We don't spam. We will only send occasional email updates with the important stuff.